Terms and Conditions
These Terms and Conditions (“Terms”) govern the provision of services by Plans2CAD, a trading name of CAD Visuals Ltd (company number 06254375), registered office 72 Great Spring Road, Sudbrook, Caldicot, NP26 5UZ (“we”, “us”, “our”) to any client who instructs us to carry out work (“you”, “your”, “the Client”).
By instructing us to proceed with a quote, order, or project, you agree to be bound by these Terms.
1. Our Services
We provide architectural CAD drawing services, including but not limited to planning drawings, building regulations drawings, BIM/IFC/Revit modelling, and related design support services (the “Services”). The specific scope of Services for your project will be set out in our written quotation or proposal.
2. Quotations and Acceptance
Quotations are valid for 30 days from the date issued, unless otherwise stated.
A project is only confirmed once you provide written acceptance of our quotation (including by email) and, where applicable, any required deposit has been received.
Quotations are based on the information and materials you provide at the time. If the scope changes once work has started, we reserve the right to issue a revised quotation for the additional work.
3. Client Responsibilities
You agree to:
Provide accurate, complete, and timely information, drawings, surveys, or other materials required for us to carry out the Services.
Respond to requests for information, approvals, or feedback within a reasonable time, as delays on your part may affect our ability to meet agreed timescales.
Ensure you have the right to instruct us to use any materials you supply (e.g. existing drawings, survey data, or site photographs).
We are not responsible for delays or errors arising from inaccurate, incomplete, or late information provided by you.
4. Fees and Payment
Fees are as set out in our quotation and are exclusive of VAT unless stated otherwise.
A deposit may be required before work commences, as specified in your quotation.
Invoices are payable within 14 days of the invoice date, unless otherwise agreed in writing.
We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate, in line with the Late Payment of Commercial Debts (Interest) Act 1998.
We reserve the right to pause work on any project where payment is overdue, until the account is brought up to date.
5. Revisions
Our quotations typically include a set number of revision rounds, as specified in the proposal for your project.
Revisions beyond the agreed number, or changes to the agreed scope or brief, may be charged as additional work at our standard rates.
6. Delivery and Timescales
Any timescales we provide are estimates given in good faith and are not guaranteed, as they depend on factors including the complexity of the project, timely provision of information by you, and third-party approvals (e.g. local planning authorities or building control bodies).
We are not liable for any loss arising from delays that are outside our reasonable control.
7. Planning and Building Regulations Approval
We prepare drawings and documentation to support planning applications and building regulations submissions. However, the decision to approve, reject, or request amendments to any application rests solely with the relevant local planning authority or building control body.
We do not guarantee that any application will be approved, and we are not liable for any refusal, delay, or condition imposed by a planning authority or building control body.
8. Intellectual Property
Unless otherwise agreed in writing, we retain copyright and all intellectual property rights in drawings, models, and other materials we produce.
Once you have paid all fees due in full, we grant you a licence to use the drawings and materials for the purpose for which they were commissioned (e.g. submission for planning or building regulations approval, or construction of the specific project).
Our drawings and materials may not be reused for other projects, sold, or provided to third parties for purposes beyond the agreed project, without our prior written consent.
9. Liability
We will carry out the Services with reasonable care and skill.
To the fullest extent permitted by law, our total liability to you for any claim arising from or in connection with the Services, whether in contract, tort, or otherwise, is limited to the total fees paid by you for the specific project giving rise to the claim.
We are not liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
We recommend that structural, engineering, and other specialist elements of any project are checked and signed off by an appropriately qualified professional; we do not accept liability for such matters unless expressly agreed in writing as part of our scope.
10. Cancellation
You may cancel a project at any time by notifying us in writing.
You will be liable to pay for all work carried out up to the point of cancellation, calculated on a pro-rata basis or at our standard rates, plus any costs already committed on your behalf.
If you are a consumer instructing us from outside a business context, you may have additional cancellation rights under the Consumer Contracts Regulations 2013, which we will honour where applicable.
11. Confidentiality
We will treat information you provide as confidential and will not disclose it to third parties, except where necessary to deliver the Services (e.g. to subcontractors working on your project) or as required by law.
12. Complaints
If you are unhappy with any aspect of our Services, please contact us at enquiries@plans2cad.co.uk or on 01291 428679 so we can address your concerns promptly.
13. General
These Terms, together with our quotation, constitute the entire agreement between us in relation to the Services.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.
We may update these Terms from time to time; the version in force at the time you instruct us will apply.
14. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.